Introduction: We are a family run business with values of fairness and getting the best results for our clients. With international travel, complications may arise and in keeping with industry standards we do have a set of terms and conditions outlined below. Rarely do these terms and conditions come into play and we will always find an amicable solution for our clients. We are one of the few tour operators who will assist recoup as much of the trip funds paid and allow our clients to reuse or transfer this as future credit within 18 months of cancellation. A specialized Travel Insurance policy is recommended and provides peace of mind for any potential cancellation or travel disruption which may occur. We can assist with Travel Insurance queries.
It is important to note that all prices quoted are in Euros or US Dollars, subject to availability and confirmation of tour taking place. Upon receipt of your booking deposit we will confirm costs and begin booking all aspects of your trip itinerary.
1.2 Payment Process
In order to secure your booking, a 10-30% deposit is required. The amount of the requested deposit will vary depending on the tour itinerary. The remainder of the balance is due no later than 90 days prior to your tour commencing. All prices are quoted in Euros or US Dollars. Payment can be made by bank draft, wire transfer or by major credit card. Please note that all trips to Scotland require a 50% deposit to be paid in advance. Credit card payments incur a 3 % processing fee with the exception of where a client is prepaying in euros. For certain tours there maybe be a 15% non-refundable deposit including tours booked through a travel agent or third party.
Enquire> Book 10-30% deposit paid immediately
Full Payment – deposit = Due 12 weeks/90 days or more prior to arrival.
A confirmed itinerary and email will be provided following deposit payment. In an effort to reduce paper waste our office may only post documentation should it be necessary of specifically requested by clients.
Note: If your trip arrival is within 6 months of booking date, we will request 50% payment on most occasions.
In the event of cancellation of any part of your tour, communication must be provided by email/fax followed by written confirmation. The following cancellation charges apply based on the notification table below:
• 8-12 weeks prior to the arrival, 30% of total costs
• 4-8 weeks prior to the arrival, 50% of the total costs.
• 1-4 weeks prior to the arrival, 75% of the total costs.
• Within 1 week of the date of arrival, 100% of the total costs.
While we will try to facilitate goodwill gestures from our suppliers, we strongly advise a specialty travel insurance policy – Information of which can be found on our website. Any funds available for credit following a cancellation scenario will be made available in the form of a credit for future travel which can be used up to 18 months following the date of cancellation.
Any money owed by Emerald Elite Ltd to clients because of an agreed refund, will be processed within 60 days following the initial cancellation. Refunds will be processed according to the cancellation terms in section 1.3.
1.5 Change requests
We will try to accommodate all reasonable changes requested. Any change required after the initial deposit may be subject to a $100 administrative charge. Change requests can be arranged only be accommodated with the cooperation of our supplies and email confirmation of Emerald Elite Ltd.
In the event that we arrange car hire on your behalf the following conditions apply:
• Our vehicles are insured to International standards
• In the event of a vehicle breakdown, no refund will be applied for the time lost. We will do everything in our power to ensure this does not happen and provide a replacement vehicle within the day. Our vehicles are maintained to national annual car testing standards.
• Passengers may incur valet charges of 200 USD for costs relating to soiling or damage within the vehicle.
We reserve the right to provide a suitable vehicle according to the size of the group.
1.7 Travel Insurance
We suggest all our guests arrange for travel insurance prior to arriving in Britain or Ireland. We are not responsible for loss, damage or theft of personal belongings and equipment, personal injury and illness. Travel Insurance can be arranged via our website – Email email@example.com to request this information or purchase through any third party.
Emerald Elite Ltd contracts with independent contractors in securing and booking the services provided in our tours and we are not responsible for any negligence and/or omissions of these independent contractors, their employees, agents, servants or representatives. Emerald Elite Ltd gives notice that in issuing coupons, vouchers or tickets for travel conveyance or transport by any means, and in making arrangements for golf, hotels or other accommodations, we are acting not as principals but as agents only for the companies, corporations or persons providing or offering their service. Emerald Elite Ltd is not responsible or liable, with respect to person or property, for any loss, damage, injury, accident, delay or irregularity however sustained or suffered during any trip or tour arranged by them. Flight and other travel arrangements prior to commencement of the tour are the responsibility of the client and are subject to the terms and conditions of the carrier. Trading names of Emerald Elite Ltd are as follows Emerald Elite Group, Emerald Custom Tours, Links Golf Ireland and Golf Travel Partners.