Introduction: We are a family run business with values of fairness and getting the best results for our clients. With international travel, complications may arise and in keeping with industry standards we do have a set of terms and conditions outlined below. Rarely do these terms and conditions come into play and we will always find an amicable solution for our clients. We are one of the few tour operators who will assist recoup as much of the trip funds paid and allow our clients to reuse or transfer this as future credit within 18 months of cancellation. A specialized Travel Insurance policy is recommended and provides peace of mind for any potential cancellation or travel disruption which may occur. We can assist with Travel Insurance queries.

1.1 Costs
It is important to note that all prices quoted are in Euros or US Dollars, subject to availability and confirmation of tour taking place. Upon receipt of your booking deposit we will confirm costs and begin booking all aspects of your trip itinerary.

1.2 Payment Process
In order to secure your booking, a 10-30% deposit is required. The amount of the requested deposit will vary depending on the tour itinerary. The remainder of the balance is due no later than 90 days prior to your tour commencing. All prices are quoted in Euros or US Dollars. Payment can be made by bank draft, wire transfer or by major credit card. Please note that all trips to Scotland require a 50% deposit to be paid in advance. Credit card payments incur a 3 % processing fee with the exception of where a client is prepaying in euros. For certain tours there maybe be a 15% non-refundable deposit including tours booked through a travel agent or third party.

Enquire> Book 10-30% deposit paid immediately
Full Payment – deposit = Due 12 weeks/90 days  or more prior to arrival.

A confirmed itinerary and email will be provided following deposit payment. In an effort to reduce paper waste our office may only post documentation should it be necessary of specifically requested by clients.

Note: If your trip arrival is within 6 months of booking date, we will request 50% payment on most occasions.
1.3 Cancellations
In the event of cancellation of any part of your tour, communication must be provided by email/fax followed by written confirmation. The following cancellation charges apply based on the notification table below:
•  8-12 weeks prior to the arrival, 30% of total costs
•  4-8 weeks prior to the arrival, 50% of the total costs.
•  1-4 weeks prior to the arrival, 75% of the total costs.
•  Within 1 week of the date of arrival, 100% of the total costs.

While we will try to facilitate goodwill gestures from our suppliers, we strongly advise a specialty travel insurance policy  – Information of which can be found on our website. Any funds available for credit following a cancellation scenario will be made available in the form of a credit for future travel which can be used up to 18 months following the date of cancellation.

1.4 Refunds
Any money owed by Emerald Elite Ltd to clients because of an agreed refund, will be processed within 60 days following the initial cancellation. Refunds will be processed according to the cancellation terms in section 1.3. 

1.5 Change requests
We will try to accommodate all reasonable changes requested. Any change required after the initial deposit may be subject to a $100 administrative charge. Change requests can be arranged only be accommodated with the cooperation of our supplies and email confirmation of Emerald Elite Ltd.  

1.6 Transportation
In the event that we arrange car hire on your behalf the following conditions apply:

Chauffeur Driven
•  Our vehicles are insured to International standards
•  In the event of a vehicle breakdown, no refund will be applied for the time lost. We will do everything in our power to ensure this does not happen and provide a replacement vehicle within the day. Our vehicles are maintained to national annual car testing standards.
• Passengers may incur valet charges of 200 USD for costs relating to soiling or damage within the vehicle. 

We reserve the right to provide a suitable vehicle according to the size of the group.

1.7 Travel Insurance
We suggest all our guests arrange for travel insurance prior to arriving in Britain or Ireland. We are not responsible for loss, damage or theft of personal belongings and equipment, personal injury and illness.  Travel Insurance can be arranged via our website – Email to request this information or purchase through any third party.

1.8 Stipulations
Emerald Elite Ltd contracts with independent contractors in securing and booking the services provided in our tours and we are not responsible for any negligence and/or omissions of these independent contractors, their employees, agents, servants or representatives. Emerald Elite Ltd gives notice that in issuing coupons, vouchers or tickets for travel conveyance or transport by any means, and in making arrangements for golf, hotels or other accommodations, we are acting not as principals but as agents only for the companies, corporations or persons providing or offering their service. Emerald Elite Ltd is not responsible or liable, with respect to person or property, for any loss, damage, injury, accident, delay or irregularity however sustained or suffered during any trip or tour arranged by them. Flight and other travel arrangements prior to commencement of the tour are the responsibility of the client and are subject to the terms and conditions of the carrier. Trading names of Emerald Elite Ltd are as follows Emerald Elite Group, Emerald Custom Tours, Links Golf Ireland and Golf Travel Partners.

What Our Customers Say

  • You were the first one to tell me this trip might be possible.

    Dear Garreth,I wanted to say THANK YOU for the amazing trip you put together for my husband, myself, and our friends. All my hopes for this trip and my husband's 50th birthday happened with the help of your time and work. This trip was definitely everything we wanted and so much more. I am sorry we did not get to meet you, would have loved to buy you a drink. I don't know if you knew but I had spoken with several different travel agents before speaking with you and you were the first one to tell me this trip might be possible. Then you helped make it possible. Everyone agreed it was the trip of a lifetime. We could not believe the distance we traveled and all the sites we were able to experience. We are all trying to pull our pictures together from our trip which will be so much fun to view all together.The hotels you reserved were excellent. The locations had access to everything we wanted and needed. The variety of hotels was great from the small feel of The Royal Hotel in Portree, beautiful palace feel in Pitlochry with a lovely herb/flower garden, breath taking view from our room at the Trident of the harbor, an old city hotel feel in Dublin to the modern feel of the Apex. The service at the Mont Clare was outstanding! Everyone was super friendly, helpful, and went out of their way to accommodate everything. Just a note, at three of the hotels, The Trident, The Royal Hotel, and Apex there was confusion about if our bill was paid in full and it took some time at each place sorting this out. The Royal Hotel asked about your tour services as they were not familiar with Emerald. We raved about your services in case you wanted to follow up with them. One thing we did not realize was that most hotels in Ireland and Scotland did not have a/c. A learning experience for us all, but all good. Apex had fans for everyone in each room. Best Western we had to request in advance but I think 2 rooms were able to obtain fans. There was a great night man, known as Bubba, at the Best Western that opened the bar for one last drink after we returned from watching the Euro Game. He gave us a private tour and history of the place. Loved it! Again, amazing memories made. Oh, another thing which I know you don't have any control of but wanted to let you know about. And honestly Gary and I were fine, but there was a big difference in the room sizes at the Scores hotel which actually worked out well as Jamie and John had the biggest room and at that part of the trip it was good for them to have more space. Ha Ha!!! Also, the breakfasts at all the hotels were great. A definite plus, thank you for working this into our package. And the Mont Clare still offered this for a reduced rate upon arrival so everything worked out perfect.I can't express to you how much I appreciate your time, your patience as I know there were many changes with people dropping out and joining, your coordination, expertise, and making this dream trip happen.Take care and thank you again.Mrs. Krawchuk July 2016
  • A trip we will always remember fondly.

    We made it home on Monday after an amazing trip. I loved Scotland, as did everyone with us. Everything went so well and we enjoyed everything we experienced. All of the accommodations were perfect. Except for one I chose, the smaller hotel in Lochaline. But there really was nothing else there and my parents and sister said it all was a part of the experience. We loved The Balmoral, Rufflets in St Andrews, obviously my husband and son LOVED the Old Course stay and my son decided that was the best golf he ever played!! They said the service was outstanding and amazing. They want to go back again sometime soon.The Manor House in Oban was lovely. The service and food was great, as was the location. Perfect for a quick walk to restaurants and shopping. Kinlock Lodge in Skye was so great!!! I can't wait to visit again, but this time with my husband instead of my daughter. Skye is amazingly beautiful. We both loved the island. The Kingsmill Hotel was very nice and we enjoyed Inverness. The Ardtornish Estates was also beautiful and wish we could have spent more time there. The George Carlton was extremely nice and such a great location to discover Glasgow. The football was great!!!! Everyone kept saying they couldn't believe you got us tickets. My son was in heaven.Lastly, I have to tell you how PERFECT the drivers were. The driver we had while in Oban, David, was over the top helpful and perfect to assist my parents while in Lochaline!!! I can't tell you what a difference it made to my parents that he was so knowledgeable and helpful. Maddie and I had Steven in Skye and through Inverness and he was just as knowledgeable and helpful. If we travel to Scotland again, we will ask for them both by name. The others were good, too, it's just that David and Steven were outstanding.Thanks for your help in planning and creating such a perfect trip for my family. It's a trip we will always remember fondly.Mrs. Murray Minnesota
  • Paulette
    Paulette via Z
    An amazing experience
    We had an amazing trip! We spent two weeks in Ireland driving from point to point. Our agent at this Ireland travel company set up a phone consultation with my husband and I to better understand our likes and dislikes. She really paid attention to what we said. Every place we stayed seemed to be custom tailored to us. We couldn't have been happier with our experience. There is no way we could have found the places we stayed at even if we went online for 1,000 hours to research. It was an amazing experience, and we cannot wait to get started on our next adventure!
  • Leticia
    Leticia via Z
    They did not disappoint
    My daughter and I traveled around Ireland for almost two weeks an I can honestly say, it was one of the best trips either of us has taken. We chose this Ireland travel company to basically plan our whole trip, from hotels, to places to see, to transportation and booking for special events. They did not disappoint. On the contrary, they exceeded our expectations. All throughout our trip, we felt their support, we never felt alone, or lost. Communication was great, any new add on's to the trip or changes of plan, were met with the most efficient and positive attitudes. Because of their great service, we are going back to Ireland next year and we will 100% be using them again.
  • Malcolm P
    Malcolm P
    A very fine trip
    We experienced a very fine trip. The accommodation at each venue were superb. Our two drivers were personable and knowledgeable. We appreciated our agent at this Ireland travel company delivering Dublin and Hop On Hop Off Passes. It was our 4th trip to Ireland, but our first in 15 years and this travel company provided a fine service.
  • David P
    David via Z
    Rare to find such personal service in the world today.
    Our trip was excellent and our travel agent (Emerald Elite) was exceptional to work with. Their professionalism was impeccable, and everything that we could have asked for. As opposed to most travel agencies that feel like they are just selling, you honestly felt that the representatives from this agency were personally engaged with you and cared about the quality of your experience. Rare to find such personal service in the world today.Upon our arrival we were met at the airport to personally introduce themselves and to hand deliver a detailed travel itinerary and information on our travels. The level of personal service was wonderful and far exceeding any level of hospitality that we have ever received in the United States even traveling to the very best hotels.I can't say enough about their welcome and their attention to detail. Kudo's on a fabulous job. We will definitely use Emerald Elite again for our future travel needs.

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1800 550 4162