Client Reviews

With a flawless record since I started the company in 2004, it's my pleasure to share a selection of the hundreds of letters of commendation we have received from our loyal following of clients. Many of our clients are happy to share their experience by phone or email with guests who feel like they may be venturing into the unknown.

Reviews of our company are also available on some third party websites - If you can't find these we would be happy to get you started in the right direction.

Best regards,
Garreth Monogram-SMjpg
Garreth Cooke
Founder & Managing Director

Unique in every way

Dear Gentlemen,

My sister, brother, and I can not thank you enough for making our visit to Ireland so memorable. We had very high expectations but you managed to completely blow them away.

Our family history has always been a bit of an unknown for us, we didn’t even know our great grandparents first names. So for us to find the original house that our great grandfather was born in and walk the family land that has been in the family for most likely hundreds of years was unbelievable to us.

It was very humbling to visit their gravesite and then to end up finding long lost cousins and spending an evening with them was unreal to us. We are very fortunate that we were able to connect some of the dots in our family history and put some pieces together, and that is because of you fine men.

John, I’ll be in touch with some info that we found. Garreth, thanks so much for mapping out a great route for us, we covered a ton of ground and maximized our time.

And Peter...what can I say? You are a true gentleman and a scholar. Your enthusiasm, passion, and love for Ireland made our visit so much more. Your care and attentiveness to our sister is so appreciated, she had an amazing time as did we all. It was truly a pleasure spending time with you.

What started out as a “quick trip” became an unbelievable experience for us, a history lesson, an unexpected family reunion...unique in every way.

Thank you all so very much, it was an absolute treasure. We can’t thank you enough for such a memorable experience.

Kind regards and cheers to Emerald Elite!

Tim Philbin

A very fine trip

We experienced a very fine trip. The accommodation at each venue were superb. Our two drivers were personable and knowledgeable. We appreciated our agent at this Ireland travel company delivering Dublin and Hop On Hop Off Passes. It was our 4th trip to Ireland, but our first in 15 years and this travel company provided a fine service.
Mr. Philbrook

Exceeded our expectations

My daughter and I traveled around Ireland for almost two weeks an I can honestly say, it was one of the best trips either of us has taken. We chose this Ireland travel company to basically plan our whole trip, from hotels, to places to see, to transportation and booking for special events. They did not disappoint. On the contrary, they exceeded our expectations. All throughout our trip, we felt their support, we never felt alone, or lost. Communication was great, any new add on's to the trip or changes of plan, were met with the most efficient and positive attitudes. Because of their great service, we are going back to Ireland next year and we will 100% be using them again.

Such a perfect Scotland trip

We made it home on Monday after an amazing trip. I loved Scotland, as did everyone with us. Everything went so well and we enjoyed everything we experienced. All of the accommodations were perfect. Except for one I chose, the smaller hotel in Lochaline. But there really was nothing else there and my parents and sister said it all was a part of the experience. We loved The Balmoral, Rufflets in St Andrews, obviously my husband and son LOVED the Old Course stay and my son decided that was the best golf he ever played!! They said the service was outstanding and amazing. They want to go back again sometime soon.The Manor House in Oban was lovely. The service and food was great, as was the location. Perfect for a quick walk to restaurants and shopping. Kinlock Lodge in Skye was so great!!! I can't wait to visit again, but this time with my husband instead of my daughter. Skye is amazingly beautiful. We both loved the island. The Kingsmill Hotel was very nice and we enjoyed Inverness. The Ardtornish Estates was also beautiful and wish we could have spent more time there. The George Carlton was extremely nice and such a great location to discover Glasgow. The football was great!!!! Everyone kept saying they couldn't believe you got us tickets. My son was in heaven.Lastly, I have to tell you how PERFECT the drivers were. The driver we had while in Oban, David, was over the top helpful and perfect to assist my parents while in Lochaline!!! I can't tell you what a difference it made to my parents that he was so knowledgeable and helpful. Maddie and I had Steven in Skye and through Inverness and he was just as knowledgeable and helpful. If we travel to Scotland again, we will ask for them both by name. The others were good, too, it's just that David and Steven were outstanding.Thanks for your help in planning and creating such a perfect trip for my family. It's a trip we will always remember fondly.Mrs. Murray Minnesota

Custom tailored to us

We had an amazing trip! We spent two weeks in Ireland driving from point to point. Our agent at this Ireland travel company set up a phone consultation with my husband and I to better understand our likes and dislikes. She really paid attention to what we said. Every place we stayed seemed to be custom tailored to us. We couldn't have been happier with our experience. There is no way we could have found the places we stayed at even if we went online for 1,000 hours to research. It was an amazing experience, and we cannot wait to get started on our next adventure!

Rare personal service

Our trip was excellent and our travel agent (Emerald Elite) was exceptional to work with. Their professionalism was impeccable, and everything that we could have asked for. As opposed to most travel agencies that feel like they are just selling, you honestly felt that the representatives from this agency were personally engaged with you and cared about the quality of your experience. Rare to find such personal service in the world today.Upon our arrival we were met at the airport to personally introduce themselves and to hand deliver a detailed travel itinerary and information on our travels. The level of personal service was wonderful and far exceeding any level of hospitality that we have ever received in the United States even traveling to the very best hotels.I can't say enough about their welcome and their attention to detail. Kudo's on a fabulous job. We will definitely use Emerald Elite again for our future travel needs.

You said it was possible

Dear Garreth,
I wanted to say THANK YOU for the amazing trip you put together for my husband, myself, and our friends. All my hopes for this trip and my husband's 50th birthday happened with the help of your time and work. This trip was definitely everything we wanted and so much more. I am sorry we did not get to meet you, would have loved to buy you a drink. I don't know if you knew but I had spoken with several different travel agents before speaking with you and you were the first one to tell me this trip might be possible. Then you helped make it possible. Everyone agreed it was the trip of a lifetime. We could not believe the distance we traveled and all the sites we were able to experience. We are all trying to pull our pictures together from our trip which will be so much fun to view all together.The hotels you reserved were excellent. The locations had access to everything we wanted and needed. The variety of hotels was great from the small feel of The Royal Hotel in Portree, beautiful palace feel in Pitlochry with a lovely herb/flower garden, breath taking view from our room at the Trident of the harbor, an old city hotel feel in Dublin to the modern feel of the Apex. The service at the Mont Clare was outstanding! Everyone was super friendly, helpful, and went out of their way to accommodate everything. Just a note, at three of the hotels, The Trident, The Royal Hotel, and Apex there was confusion about if our bill was paid in full and it took some time at each place sorting this out. The Royal Hotel asked about your tour services as they were not familiar with Emerald. We raved about your services in case you wanted to follow up with them. One thing we did not realize was that most hotels in Ireland and Scotland did not have a/c. A learning experience for us all, but all good. Apex had fans for everyone in each room. Best Western we had to request in advance but I think 2 rooms were able to obtain fans. There was a great night man, known as Bubba, at the Best Western that opened the bar for one last drink after we returned from watching the Euro Game. He gave us a private tour and history of the place. Loved it! Again, amazing memories made. Oh, another thing which I know you don't have any control of but wanted to let you know about. And honestly Gary and I were fine, but there was a big difference in the room sizes at the Scores hotel which actually worked out well as Jamie and John had the biggest room and at that part of the trip it was good for them to have more space. Ha Ha!!! Also, the breakfasts at all the hotels were great. A definite plus, thank you for working this into our package. And the Mont Clare still offered this for a reduced rate upon arrival so everything worked out perfect.I can't express to you how much I appreciate your time, your patience as I know there were many changes with people dropping out and joining, your coordination, expertise, and making this dream trip happen.Take care and thank you again.
Mrs. Krawchuk July 2016